Continental Hospital PLC (“we,” “our,” or “us”) operates the My Continental mobile application. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal and health data when you use our mobile application and the choices you have associated with that data.
1. Information We Collect
To provide patients with secure access to their medical records and hospital services, we collect the following types of information:
Account & Authentication Data:Name, phone number, email address, patient ID, and login credentials used to authenticate your identity.
Protected Health Information (PHI) & Clinical Data:Medical records made available through the app, including appointment history, billing details, discharge summaries, prescriptions, lab test reports, and health trend graphs/charts.
Device and Usage Data:IP address, mobile device type, operating system version, and app interaction logs for security, troubleshooting, and performance improvement.
2. How We Use Your Information
We use the collected data for the following purposes:
To provide and maintain the app's core functionalities (e.g., viewing lab reports, requesting appointments, and checking bills).
To verify your identity securely and protect your health records from unauthorized access.
To communicate with you regarding appointment confirmations, status updates, and critical hospital notifications.
To comply with legal obligations and healthcare regulatory requirements.
3. Data Security and Storage
We implement industry-standard administrative, physical, and technical security safeguards—including encryption in transit (HTTPS/SSL) and secure database storage—to protect your sensitive personal and medical data from unauthorized access, alteration, disclosure, or destruction.
4. Sharing of Information
We do not sell, trade, or rent your personal or health data to third parties. We may share your information only under the following strict circumstances:
Internal Hospital Systems:With authorized hospital staff and integrated Electronic Health Record (EHR) systems strictly necessary to fulfill your medical requests (e.g., doctor appointments or lab reviews).
Legal & Regulatory Authorities:When required by law, court order, or governmental regulations to protect the safety, rights, or property of Continental Hospital PLC and its patients.
5. User Rights and Data Deletion
Access & Correction:You can view and update your personal account information directly within the app profile settings.
Account Deletion Requests:If you wish to close your account and delete your associated personal data from our active databases, you can submit a request by contacting us at the email below. (Note: Certain medical records may be retained for legally mandated periods as required by healthcare laws).
6. Children's Privacy
Our services are intended for patients of Continental Hospital PLC. While minors may use the app under parental or legal guardian supervision, we do not knowingly collect personal data directly from children under 13 without appropriate guardian authorization.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at: